TPMS Privacy Policy

Effective date: 25 May 2026 Last updated: 25 May 2026

TPMS (Telco Projects Management System) is operated by Coucou Technologies, Nairobi, Kenya. This policy explains what the TPMS Android application and accompanying web service collect, why, and how you can ask us to remove your data.

TPMS is a workforce tool for authorized telecom technicians and operations staff. It is not a consumer service. You only get access if your employer or contracting company has provisioned an account for you in a TPMS workspace.

1. Who controls your data

Each TPMS deployment ("workspace" or "tenant") is operated by a separate customer organisation — for example, Ternga or Nextgen. Your employer's workspace is the data controller for the information you submit while signed in to that workspace. Coucou Technologies operates the underlying infrastructure as a data processor on the workspace's behalf.

If you have questions about how your specific workspace handles your data, contact your workspace administrator. If you cannot reach them, or your question is about the TPMS app itself, contact us at the address in §8.

2. What we collect

When you use the TPMS Android app, the following information is sent to your workspace's server:

• Location — GPS latitude, longitude, and accuracy at the moment you check in to a site, capture a photo, or submit a report. We use both approximate and precise location (the ACCESS_COARSE_LOCATION and ACCESS_FINE_LOCATION Android permissions).
• Photos — images you capture through the in-app camera while completing a visit, fueling run, or incident report. Photos include their capture timestamp and a GPS overlay rendered into the image.
• Field-report content — the typed values, checklist responses, notes, and other inputs you provide while completing a report in the app.
• Account and session data — your email address, hashed password, role, the workspace you signed in to, and a session cookie tied to the device you signed in from.
• Device and diagnostic data — Android OS version and basic device model information, used only when diagnosing crashes.

We do not embed any third-party analytics, advertising, or behavioural-tracking SDKs in the app.

3. Why we collect it

• Field-report attestation. GPS-stamped, time-stamped photos and check-in records are the evidence telecom operators require to confirm that maintenance and inspection work was actually performed on site. Without this data the app cannot deliver its core function.
• Authentication and audit. Email, password hash, and session cookies let you sign in securely. The app logs which user submitted which record for audit and compliance purposes.
• Service quality. Crash and diagnostic data help us fix bugs that affect your work.

4. Who sees your data

• People inside your workspace — administrators, managers, and other authorized roles in the same TPMS workspace you signed in to. Access is controlled by role-based permissions that your workspace administrator configures.
• Coucou Technologies engineers — only when needed to operate, debug, or repair the service, under confidentiality obligations.

We do not sell your personal data, share it with advertisers, or share it across TPMS workspaces. Your Ternga workspace data is never visible to a Nextgen workspace, and vice versa.

5. Third parties the app talks to

• OpenStreetMap tile servers (tile.openstreetmap.org) — when the app needs a map tile to render the location overlay on a captured photo, it fetches the tile directly from OSM. OSM sees the requesting IP address and a User-Agent of TPMS-FieldReports/1.0 (ke.co.coucou.tpms).
• Google Play Services — Location — Android resolves your device's GPS coordinates through the standard Play Services location provider before passing them to TPMS. This is the same system used by virtually every Android app that requests location.

The app does not call any other external service.

6. How long we keep your data

Field-report content (visits, photos, checklist responses) is retained per your workspace's data-retention policy — typically tied to the telecom operator's contractual recordkeeping requirements. Your workspace administrator can tell you the specific retention period for your deployment.

Session cookies expire on logout or after extended inactivity, whichever comes first.

7. Asking us to delete your data

You can request deletion of your TPMS account in two ways:

1. Online form — visit https://nextgen.tpms.africa/legal/account-deletion, enter your registered email, optionally tell us why, and submit.
2. By email — write to the address in §8 with the subject "TPMS account deletion request" and your registered email address.

When your request is approved, we permanently remove your name, email, login credentials, phone number, and other personally identifying account fields from the database. Field reports you previously submitted are retained in an anonymized form because they are records of work performed for the workspace's customer — typically a telecom operator with contractual recordkeeping requirements — and cannot be deleted independently of those records. Your name is replaced with "Deleted User" on those historical records.

We aim to process deletion requests within 14 days.

8. Contact

For questions about this policy, account-deletion requests, or any other privacy concerns, write to:

Coucou Technologies Email: coucoutechnologies@gmail.com Location: Nairobi, Kenya

9. Changes to this policy

If we materially change what we collect or how we use it, we will update the "Last updated" date at the top of this page and notify active TPMS users through the app on their next sign-in.